Refund / Return Policy

Last updated:2026
This policy applies to apparel orders purchased via https://torivano.com. Our goal is to deliver satisfying shopping experience for every customer.
  1. Return Eligibility

    You may apply for return within 14‑30 calendar days after you receive your parcel.

    Items for return must meet all below conditions:
  • Products are unworn, unwashed, undamaged, in original condition.
  • All original tags, labels and packaging are attached and intact.
  • Swimwear, lingerie and some clearance final‑sale items are non‑returnable for hygiene reasons. Final‑sale goods cannot be returned or refunded.
  1. Return Authorization

    Do NOT send items back without prior approval. You must submit return request by email: servicetorivano@outlook.com. Please provide your order number, item name and reason for return. Our team will reply with authorized return instructions and return address. Goods sent without authorization will not be processed.
  2. Return Shipping Cost

    Unless returns are caused by our mistakes (wrong item sent, quality defect, manufacturing flaw), return‑shipping costs shall be covered by customers. Original shipping fees at checkout are non‑refundable.
  3. Refund Process

    Once we receive and inspect your returned goods and confirm eligibility, refunds will be processed to your original payment method within 5‑10 business working days. Refund arrival time varies subject to your bank or payment‑provider processing cycles.
  4. Damaged or Defective Items

    If you receive defective, damaged or incorrect items, please contact us within 7 days upon receipt and attach clear photos of products and packaging. We will arrange solutions such as partial refund, full refund or replacement according to situation.
  5. Exclusions

    Products damaged due to improper wearing, washing or customer‑caused stains are not qualified for return or refund.
For any return‑related enquiries, contact servicetorivano@outlook.com.